Which intelligence encompasses both relationship management and conflict resolution?

The correct answer highlights emotional intelligence as a key component in relationship management and conflict resolution. Emotional intelligence refers to the ability to identify, understand, and manage one’s own emotions as well as the emotions of others. This skill is essential for effectively navigating interpersonal relationships and facilitating collaboration, as it involves using emotional awareness to communicate effectively, resolve conflicts, and build strong connections with others.

Leaders who possess high emotional intelligence are adept at recognizing emotional cues, empathizing with others, and responding appropriately to maintain harmony within a team. They can address conflicts constructively by understanding the feelings involved and facilitating discussions that lead to resolution, thereby fostering a positive work environment.

In contrast, practical intelligence pertains to the ability to solve real-world problems using common sense and experience, but it does not inherently focus on emotional dynamics. Cognitive intelligence, often measured through IQ, relates to analytical and problem-solving skills without necessarily involving emotional factors. Situational intelligence involves the ability to understand and react to situational dynamics, but it does not encompass the emotional understanding that is crucial for managing relationships and conflicts effectively.